Frequently Asked Questions
Frequently Asked Questions
Questions about Brush Naked products, shipping, materials, and care.
What makes Brush Naked different?
Brush Naked was created to make low-plastic essentials that actually feel premium. We focus on clean design, comfortable brushing, thoughtful packaging, and products people genuinely want to use every day.
Proudly Canadian-owned and shipping from British Columbia.
Why bamboo?
We chose bamboo because it’s lightweight, durable, naturally renewable, and helps reduce everyday plastic waste in the bathroom.
It also simply feels better in the hand than disposable plastic.
Are your toothbrush handles compostable?
Yes. Our bamboo handles are compostable.
Before composting:
- Remove the bristles
- Break the handle into smaller pieces if needed
Composting times may vary depending on your local compost system.
Are the bristles biodegradable?
The bamboo handle is compostable, but the bristles are not fully biodegradable at this time.
We continue to explore improved lower-waste materials as technology evolves.
How often should I replace my toothbrush?
We recommend replacing your toothbrush every 2–3 months, just like any premium toothbrush.
You should also replace it after illness or when the bristles begin to show visible wear.
What brush softness options do you offer?
We currently offer:
- Extra Soft
- Soft
- Medium
Most customers prefer Soft or Extra Soft for everyday brushing.
Are your toothbrushes safe for kids?
Yes. Our kids toothbrushes are designed specifically for smaller hands and mouths.
Adult supervision is recommended for younger children.
Where do you ship from?
All orders ship from British Columbia, Canada.
How long does shipping take?
Most Canadian orders arrive within 5–10 business days depending on location and carrier volume.
Do you offer tracked shipping?
To keep shipping costs low and reduce unnecessary packaging, some smaller orders may ship without tracking.
If tracking is available for your shipment, it will automatically be provided by email.
Do you offer free shipping?
Yes. We offer free Canadian shipping on qualifying orders.
Current shipping promotions are displayed at checkout.
Are your products available in stores?
Yes. Brush Naked products are carried by select retailers across Canada.
Do you offer wholesale?
Yes. We work with retailers, dental offices, gift shops, and hospitality partners across Canada.
If you’re interested in carrying Brush Naked, please contact us through our wholesale page or by email.
Are your products vegan and cruelty-free?
Yes. Brush Naked products are cruelty-free and contain no animal-derived materials.
What is the Canadian maple toothbrush?
We’re currently developing a Canadian maple handle toothbrush designed with the same low-plastic philosophy as Brush Naked.
Join our email list to hear when it launches.
What payment methods do you accept?
We accept major credit cards along with additional payment methods available through Shopify checkout.
What is your return policy?
If there is an issue with your order, please contact us and we’ll do our best to make it right.
Customer experience matters to us.
How can I contact Brush Naked?
You can reach us anytime through our Contact page or by email.
We do our best to respond promptly to all inquiries.
Canadian-owned. Kelowna, BC. Health Canada Licensed — MDEL 24984.